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DocuSign Envelope ID: D4193A34-E6C44761-996E-B77B3804F2ED SIEMENS Ilnq. 'Airy -for Customer Objective The renewal of services that Siemens Industry, Inc. ("Siemens") has provided in this Service Agreement has been specifically designed for the City of Santa Ana in order to meet their unique business needs. The top priority business needs were identified and agreed to in a series of discussions with City of Santa Ana and their teams. City of Santa Ana has Siemens controls that requires maintenance, updates and upgrades from time to time. The City of Santa Ana requires Siemens' factory trained staff to provide preventive maintenance, facility staff directed support, training and to help protect the investment in Siemens systems within the facility. Preferred Customer Service Agreement Benefits • Comfortable employees & building occupants • Discounted software upgrades (Insight has reached its End of Life & Desigo will replace it) • Discounted online support rate (approx. to%discount) • Discounted labor rate (approx. to%discount) and materials rate (60%discount) • Discounted customer training • Preference for onlinelonsite support over non -service agreement customers • Hands on Preventive Maintenance by factory trained Siemens specialists • Protects initial investment and minimizes energy & operational costs • Minimizes downtime • City facility staff interaction with dedicated Siemens specialists • Dedicated account management team Siemens Capabilities & Customer Commitment Siemens Industry, Inc. is a leading single -source provider of cost-effective facility performance solutions for the comfort, life safety, security, energy efficiency and operation of some of the most technically advanced buildings in the world. For more than 150 years, Siemens has built a culture of long-term commitment to customers through innovation and technology. Siemens is a financially strong global organization with a Branch network that delivers personalized service and support to customers in multiple industries and locations. References are available upon request. The Vision for Our Approach This agreement will serve as the cornerstone of a relationship whereby Siemens assists City of Santa Ana to create an ideal atmosphere for the occupants and employees in a highly efficient manner with exceptional quality and comfort outcomes. With the City of Santa Ana's aging infrastructure, it is important to keep a close eye on the equipment (Controls System & HVAC) to minimize failures. We have set forth a phased plan to upgrade the system over the initial term of this agreement. Page 4 of 13