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DocuSign Envelope ID: D4193A34-E6C4-4761-996E-B77B3804F2ED <br />SIEMENS <br />Ikea .*rUfe- <br />Data Protection & Data Recovery Services <br />Siemens will perform scheduled database back-ups of your Server database & graphics and / or <br />field panel databases and provide safe storage of this critical business information. Should a <br />catastrophic event occur, we will respond onsite (or online if such service is included in this service <br />agreement) to reload the databases and system files from our stored backup copy, to restore your <br />operation as soon as possible. <br />The equipment to be included as part of this service, is itemized in the List of Maintained <br />Equipment in this service agreement <br />Software Maintenance <br />Siemens will address any programming errors, failed points, points in alarm, unresolved points or <br />points in operator priority, both at the front-end workstation and at the field panel. We will <br />perform this service using onsite visits and / or remote services (if applicable). <br />Customer Directed Support <br />With Customer Directed Support, Siemens will provide a trained and experienced automation <br />specialist who will work under your direction. The intent of this service is to offer you labor <br />assistance in completing a special project, or to meet a facility objective. <br />Typical scenarios are: <br />• Providing Operator coaching to help clarify any questions regarding the system functionality <br />• Providing a specialist to complete special projects at the customer's direction <br />• Participate in customer's evaluation and planning of future expansion and/or change of facility use. <br />Research and document information required. <br />• Providing a specialist for a specific period during facility startup / or commissioning, or sometimes <br />during a re -commissioning of the facility in lieu of regular PM visit. <br />• Evaluate and recommend where system efficiency may be enhanced, and operation improved. <br />Automation Service Health Report <br />The assigned energy engineer will collect the necessary trends from the Siemens Desigo Building <br />Automation System and perform analysis to look for areas of improvement and areas of energy <br />efficiency. Siemens will provide a report on the system twice a year to the City of Santa Ana. <br />Page 8 of 13 <br />