25B - AGMT FOR PRINTING AND COPIERS

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1) Equipment Downtime shall be calculated from the time a service call is placed with Contractor or with Dealer's dispatch department until the time the technician completes the repair. 2) Equipment Downtime due to lack of consumable Supplies is not acceptable. 3) Contractor shall guarantee that the fleet of Devices for each Purchasing Entity will be operational at least 96% of the time, during Normal Business Hours for Groups A, B, D, and F. 4) If any fleet of Devices fails to perform at the operation level specified in §4.4.3(b)(iii)(3) then §4.11.12 shall apply. 5) Contractor must provide daily communication to the Purchasing Entity regarding inoperable Equipment, including updates regarding resolution timeframe, and any parts, Accessories, or Devices on back -order. iv) Loaner Equipment. If any Device is inoperable for two (2) Business Days, due to Equipment malfunction, as reasonably determined by Contractor, then Contractor shall provide the Purchasing Entity with: 1) A loaner Device of similar speed and capabilities until such time as the inoperable Device(s) are now operable; or 2) Provide the Purchasing Entity with off -site manned production capabilities to accomplish the work of the unit that is inoperable at the sole expense of the Contractor. Such costs shall be limited to the cost of production (Service and Supplies), Equipment, labor, and transportation to and from the off -site production facility and the Purchasing Entity location. v) Repair Parts 1) Contractor shall guarantee the availability of repair parts for a minimum of five (5) years after the Purchasing Entity's Acceptance of any Device. 2) All Device components, spare parts, application software, and ancillary Equipment that is supplied under this Master Agreement, must conform to Manufacturer specifications. 3) Contractor shall be responsible for ensuring that any repair parts are operable and installed in accordance with Manufacturer specifications. 4) Repair parts may be new, reconditioned, reprocessed or recovered. vi) Replacement Equipment 1) If Purchasing Entity is not satisfied with any Device, Contractor will, at Purchasing Entity's written request, replace it without charge with an equivalent unit or, upon mutual agreement with the Purchasing Entity, with a Device of comparable features and capabilities. 2) Prior to installing a substitute Device, Contractor will be allowed thirty (30) days to remedy any quality or reliability issues. vii) Service Zones 1) Unless otherwise specified in a Participating Addendum, Contractor shall adhere to the following Service Call Response Times based on the distance that their Service Base Location is from the Purchasing Entity: Service Zone Derrnition Response Time Urban Within 60 miles 4 - 6 Hours Page 30 Copiers and Managed Pdnt Services - RFP-NP-18-001, N2PnT,qW Wster Agreement Terms and Condilons, CMS # 140503