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ii) Invoices that are generated without receiving the proper meter read information from the <br />Purchasing Entity will not be considered inaccurate. <br />iii) The Purchasing Entity shall provide written notice of any such alleged invoicing issue and <br />the Contractor will be allowed a thirty (30) day cure period to address any such issue. <br />During the thirty (30) day cure period, the Purchasing Entity will not be assessed any late <br />fees for failure to submit payment by the invoice due date. <br />iv) Failure on the Contractor's part to maintain accurate invoicing shall result in a $25.00 per <br />instance credit on the following month's invoice. <br />d) Service Level Calculations <br />i) At the discretion of the Participating State or Entity, Contractor shall produce reports that <br />can be measured against the required SLA components. Refer to §4.4.3(e) for reporting <br />requirements. <br />ii) The Participating State or Entity shall determine how the reports will be utilized and <br />whether liquidated damages will be assessed for failure to meet the SLA requirements. <br />Any liquidated damages or penalty structure shall be defined in the Participating State or <br />Entity's Participating Addendum. <br />e) Reporting. Contractor shall provide periodic reporting to all Purchasing Entities upon request. <br />The reports shall be provided on a quarterly basis, or at the discretion of the Participating State <br />or Entity. <br />i) The report shall include the following: <br />1) Up -time percentage (%) per fleet of Devices; <br />2) Number of Service Calls placed; <br />3) Response Time per Device; <br />4) Dates that Preventative Maintenance was performed, if applicable; <br />5) Hours of end -user training performed; and <br />6) Estimated end of Useful Life per Device, based on current usage. <br />ii) The report may include, but not be limited to, the following: <br />1) Location of Devices; <br />2) Click usage per Device; and <br />3) EPEAT certification level of each Device. <br />4.4.4. Software Subscriptions <br />a) Software pricing shall be inclusive of available software patches and any updates. <br />b) Purchasing Entities shall have the option to finance software subscriptions according to the <br />lease and rental rates listed in Groups A, B, C, D, and F of the Master Agreement. <br />c) Any new releases of software versions (upgrades) shall be chargeable to the Purchasing Entity; <br />however, Contractor may not charge for the installation of the software upgrade. <br />d) License fees and support fees shall remain firm throughout the term of the agreement. <br />e) Software subscriptions shall not be subject to automatic renewals. Should there be any <br />conflicting language between the software EULA and the Master Agreement, the Master <br />Agreement shall govern and control. <br />Page 32 <br />Coplers and Managed Print services - RPP-NP.1a-001, N 81§ep N ttaster Agreement Tertns and Contlitlons, CMS # 140603 <br />