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GRIEVANCES BY CLIENT <br />SAFJC staff are part of a team of dedicated, qualified individuals whose goal is to support victims <br />of family violence and their children. Every effort is made to provide high quality services in a <br />non-discriminatory manner. <br />In the event a client has a grievance about SAFJC staff or services, the client will be asked to do <br />the following: <br />Discuss their concerns with the supervisor from the agency involved. sEa <br />2. If the supervisor is not available, the client shall be directed to contact the SAFJC Director. <br />The SAFJC Director will maintain the client's contact information and specific information about <br />the incident or concern. isE � <br />4. The SAFJC Director will contact the involved agency/supervisor and advise the client when she/he <br />can expect to hear back from that agency. sEr, <br />If the client is not satisfied that their concerns were adequately addressed by the involved agency, <br />they may then request a review by the Criminal Investigation Division Commander. <br />27 <br />