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vNextRequest <br />N-2020-200 <br />Service Agreement <br />Welcome to NextRequest! Thanks for using our platform. This Service Agreement ("Agreement') is entered between NextRequest Co., with a place of <br />business at 548 Market St, Suite PMB 77522, San Francisco, CA 94104 USA ("NextRequest'), and the Customer listed above ("Customer"), as of the <br />Effective Date. This Agreement includes the above subscription and support (the "Services") and incorporates the above Order Form as well as the <br />Terms and Conditions, as amended, and Service Level Agreement available at httPs://Www.nextrequest.com/terms-condition and which <br />contains, among other things, warranty disclaimers, liability limitations and use limitations. There shall be no force or effect to any different terms <br />of any related purchase order or similar form even if signed by the parties after the date hereof. <br />Renewals <br />Pricing maybe subject to a standard 5% annual increase to account for application improvements, new features and inflation. <br />Santa Ana <br />Signature: <br />Name&Title Kristine Ridge <br />City Manager <br />Date: <br />Accounts Payable Info <br />Name: <br />Email: <br />NextRequest Co. <br />Signature:�_��? <br />Name&Title: Reed Duecy-Gibbs, CEO <br />Date: 11 /06/2020 <br />Will issue PO? <br />Phone: Yes: No: <br />nextrequest.com/w-9Download our W-9 at: nextrequest.com/W-9 (password: foiasoRware) <br />APPROVED ASS M FORM <br />1-"- <br />7 M- PmlS Amittant City Amorney <br />Jack Ciulla <br />Chief Technology Innovations <br />Officer <br />Lov2�Q <br />Daisy Gomez <br />Clerk of the Council <br />Document Ref: PS4KA-BXM40-PQ7PT-SFUQM Page 2 of 3 <br />