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Sensus Infrastructure Maintenance and Support <br />Sensus FlexNetlm Infrastructure Extended Warranty <br />Firmware Maintenance / Upgrades <br />Remote Diagnostics of Operational Issues <br />Repair or Replace Defective Parts or Units <br />Discounted Field Installation Services <br />Sensus FlexNetlm Software Maintenance <br />Licensed and Software -as -a -Service Models <br />FCC Spectrum License Renewals <br />Telephone Support <br />Remote Diagnostics of Software Problems <br />Software Updates <br />Auto Read Annual Support (If Applicable) <br />Loaner Programming Equipment <br />Software -as -a -Service Model Only <br />Daily Backup <br />Data Replication to a Disaster Recovery Site <br />Anti -Virus and Malware Subscription and Scanning <br />Operating System Support, Troubleshooting, Security Patching <br />and Upgrades <br />Linux Red Hat, Microsoft Windows Server, Microsoft SQL Server <br />and Oracle Ongoing Maintenance <br />Hardware Maintenance or Refresh <br />© 2016 Thirkettle Corporation <br />4050 Flat Rock Drive, Riverside, CA 92505 <br />1 (866) 645-2782 <br />w .aqua-metric.com <br />25H <br />- <br />Aqua Metric Value Added Services <br />On -Site and Remote Technology Support <br />Remote Diagnostics of Software Problems <br />Hardware and Software Troubleshooting and Diagnostics Assistance <br />Technical Supportfor Field Troubleshooting <br />Training and Supportfor Sensus Basestation Firmware Maintenance <br />and Updates <br />Training and Subject Matter Expertise for Basestation Backup/Restore <br />Procedures <br />Training and Ongoing Subject Matter Expertise for the Sensus RNI <br />Training and Supportfor Broadcasting Meter Firmware Updates <br />Assistance with Creating and Maintaining Meter Profiles within <br />Sensus RNI <br />Ongoing Subject Matter Expertise Related to Meter Installation and <br />Configuration Processes <br />Ongoing Subject Matter Expertise on Sensus Products and Tools <br />Ongoing Subject Matter Expertise to Diagnose and ResolveAMI <br />Network Issues <br />Ongoing Subject Matter Expertise and Recommendations for Updates <br />of FlexNet Systems and Interfaces <br />Tracking of Meter Return Material Authorization (RMA) Process <br />Tracking and Handling for New Meter Provisioning <br />Periodic Sensus Basestation Health Check -Up <br />AUTHORIZED <br />VALUEPROJECT <br />