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Last modified
12/7/2020 11:22:49 AM
Creation date
12/7/2020 11:21:41 AM
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Contracts
Company Name
SMARTWORKS
Contract #
A-2020-233
Agency
Public Works
Council Approval Date
11/17/2020
Expiration Date
11/16/2021
Destruction Year
2026
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SERVICE PROVIDER SHALL NOT BE RESPONSIBLE FOR ANY ADVERSE CONSEQUENCES <br />WHATSOEVER OF CUSTOMER'S OR ITS USERS' CONNECTION TO OR USE OF THE INTERNET, AND <br />SMARTWORKS AND ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE FOR ANY <br />USE BY CUSTOMER OR ANY USER OF CUSTOMER'S INTERNET CONNECTION IN VIOLATION OF ANY <br />LAW. RULE OR REGULATION. <br />8. Warranty and Warranty Disclaimer <br />(a) Limited Warranty. SmartWorks warrants to Customer that the Hosting Services shall be performed at the <br />service level availability, as stated in this Agreement, provided that all use of the Hosting Services is for the <br />purposes and in accordance with the terms and conditions of this Agreement. The foregoing limited warranty <br />will not apply if there has been misuse, modification, damage not caused by SmartWorks or its third party <br />service provider, failure to comply with instructions provided by SmartWorks or if otherwise stated in this <br />Agreement. Customer's sole remedy in the event the Hosting Services do not conform to the foregoing limited <br />warranty is for SmartWorks to use commercially reasonable efforts to correct such non-conformance and the <br />right to terminate this Agreement in accordance with Section 10. <br />(b) Warranty Disclaimer. TO THE GREATEST EXTENT PERMITTED BY LAW, EXCEPT FOR THE EXPRESS <br />LIMITED WARRANTY SET OUT IN SECTION 8(A), THE HOSTING SERVICES, THE SOFTWARE, AND ANY <br />OTHER PRODUCTS OR SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED TO <br />CUSTOMER "AS IS" AND THERE ARE NO OTHER WARRANTIES, REPRESENTATIONS OR <br />CONDITIONS, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF <br />LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, REGARDING THEM OR ANY OTHER <br />PRODUCT, SERVICE OR MATERIAL PROVIDED HEREUNDER OR IN CONNECTION HEREWITH. <br />SMARTWORKS, ITS THIRD PARTY SERVICE PROVIDER, LICENSORS AND SUPPLIERS DISCLAIM ANY <br />IMPLIED WARRANTIES OR CONDITIONS REGARDING THE SOFTWARE, THE HOSTING SERVICES, <br />AND ANY OTHER PRODUCTS, SERVICES AND MATERIALS PROVIDED HEREUNDER OR IN <br />CONNECTION HEREWITH, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE <br />QUALITY, MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON - <br />INFRINGEMENT. <br />SMARTWORKS, ITS THIRD PARTY SERVICE PROVIDER, LICENSORS AND SUPPLIERS DO NOT <br />REPRESENT OR WARRANT THAT THE HOSTING SERVICES OR THE SOFTWARE SHALL OPERATE <br />ERROR FREE OR UNINTERRUPTED, SHALL MEET ANY OR ALL OF CUSTOMER'S PARTICULAR <br />REQUIREMENTS, OR THAT SMARTWORKS OR ITS THIRD PARTY SERVICE PROVIDER W ILL PREVENT <br />THIRD PARTY DISRUPTIONS OR UNAUTHORIZED THIRD PARTY ACCESS TO THE HOSTING <br />SERVICES OR SYSTEM USED TO PROVIDE THE HOSTING SERVICES. <br />WITHOUT LIMITING THE FOREGOING, SMARTWORKS DOES NOT MAKE ANY REPRESENTATIONS OR <br />WARRANTIES WHATSOEVER WITH REGARD TO PRODUCTS OR SERVICES FROM THIRD PARTIES <br />(INCLUDING WITHOUT LIMITATION THE THIRD PARTY COMPONENTS, THE HARDWARE, THE <br />OPERATION OF THE INTERNET, NETWORK OR OTHER COMMUNICATION SERVICES) AND ASSUMES <br />NO RESPONSIBILITY OR LIABILITY WITH RESPECT TO THE FOREGOING OR THE <br />APPROPRIATENESS OF YOUR DATA MANAGEMENT SYSTEM OR THE ACCURACY OF DATA <br />CONTAINED IN SUCH SYSTEM. <br />NO AGREEMENTS VARYING OR EXTENDING ANY EXPRESS WARRANTIES SET FORTH IN THIS <br />AGREEMENT SHALL BE BINDING ON EITHER PARTY UNLESS IN WRITING AND SIGNED BY AN <br />AUTHORIZED SIGNING OFFICER OF SMARTWORKS, <br />9, Limitations on Liability <br />TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMER AGREES THAT THE ENTIRE <br />COLLECTIVE LIABILITY OF SMARTWORKS AND ITS THIRD PARTY SERVICE PROVIDER AND <br />CUSTOMER'S EXCLUSIVE REMEDY WITH RESPECT TO THE HOSTING SERVICES, AND ANY OTHER <br />N. Harris Computer Corporation — Confidential Page 6 of 18 <br />
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