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vo <br />Iry 011, <br />�� �1 I, II <br />Y„!�o-�/��11, �'�l�o�. PI �l� �I� ��U/1� ',�`I'k,N,7f 7� Ilf S <br />Advanced Process Automation Module Training <br />Onsite* <br />Beta <br />2 days <br />UAT Acceptance Testing Support <br />Remote <br />Beta <br />10 days <br />Note: Onsite sessions will take place when safe and appropriate. The onsite sessions can be replaced with <br />remote online sessions upon agreement between SmartWorks and Customer. <br />Tvfs.y. Kick Off III'''s'feeting <br />The purpose of this onsite meeting is to introduce project team members and review the project at a high <br />level. Topics include scheduling, methodology, milestones, communication plan, and short-term focus. <br />Preliminary requirements for each integration are also reviewed. <br />Additional topics can also include a demo of the SmartWorks Software, as well as a review of <br />infrastructure components, including the Solution Architecture Diagram. <br />2,62 rrr: <br />The Overview Training is held with the core user group when initial configuration is complete. This session <br />occurs during the Analysis phase and is held remotely. <br />The overview training session provides users an overview of current system functionality. Upon conclusion <br />of this session, users are able to dive into the '',srnr tWr:rrlrs Co,i°apass platform and understand existing <br />configuration. <br />2,63, D'lscorreiry. Sessloui°: <br />The purpose of the Discovery Session is to demonstrate existing functionality and elicit feedback for <br />updates to functionality. Emphasis is placed on understanding existing customer business process and the <br />impact to the process due to Srea:°tWmar°ks Couisrpass is documented in the Functional requirement <br />documents. <br />2,6,,4, TuUrictloaal arkd Process T"4ii:sing <br />During the Functional and Process Training, up to 10 users will be provided training on the SmartWorks <br />Software. In any training class exceeding ten (10) people, Santa Ana maybe assessed an additional charge <br />for additional Harris instructors. Harris will provide online reference documentation for Santa Ana's sole <br />internal use. System Navigation will be reviewed as well as the main business functions of the solution. <br />Following the Functional Training, the Business processes and use cases applicable to Customer will be <br />reviewed. <br />Topics typically covered in this training include: <br />• SmartWorks Software Overview <br />• Data Setup <br />• Meter Reads & Validating, Estimating, Editing— VEE <br />• Billing & Customer Service Functions <br />City of Santa Ana—SmartWorks Statement of Work <br />2 5 H -63 Page 56 <br />