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vo Iry 011, �� 1 I, II Y„!�o-�/��11, �'�l�o�. PI �l� �I� ��U/1� ',�`I'k,N,7f 7� Ilf S 5.6. CustomeResource Irivolvernervt SmartWorks strongly believes that a successful implementation project requires that both Customer and SmartWorks resources work openly and collaboratively towards a common objective. As such, Customer's involvement will be required through all phases of the implementation project. SmartWorks also believes that the involvement of key Customer resources will help with the organizational change management activities that are essential to obtain acceptance of the new solution. The factors that will determine the size of Customer's team includes the following: • The level and expertise of each of the Customer Project Core Team members; • The ability of Customer Project Manager to make decisions regarding the project; • Whether current job responsibilities will interfere with Core Team responsibilities; • The amount of business reengineering that Customer determines is necessary; and • The number of personnel that Customer will use to run their Solution, which in turn affects the amount of training needed. Based on SmartWorks' experience with other clients, the following list outlines the anticipated involvement of Customer throughout the implementation project, by phase. Phase I: Initiation and Build 1. Work with the SmartWorks to develop the Project Schedule. 2. Identify users of the Solution. 3. Complete the Implementation Questionnaire provided by SmartWorks. This questionnaire provides SmartWorks with the technical and environmental details required to configure the SmartWorks Software. 4. Ensure that any third -parties required for the success of this project such as the AMI vendors have been informed and that they are ready to participate and contribute on an as -required basis. 5. Install VPN connection(s). 6. Assist with ensuring that SmartWorks Software is accessible from within Customer environment. Phase II: Analysis 1. Ensure the staff members that have been identified to participate in Discovery Session(s) are available on dates agreed to and scheduled. Phase III: Development 1. Provide and ensure all required technical staff are available on dates agreed to and scheduled. 2. Create User Acceptance Testing Plan, including Test scenarios. City of Santa Ana—SmartWorks Statement of Work 2 5 H -S 2 Page 75