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vo Iry 011, �� 1 I, II Y„!�o-�/��11, �'�l�o�. PI �l� �I� ��U11� ',�`I'k,N,7f 7� Ilf S 6. Assumptions The Services, fees and delivery schedule for this project are based upon the following assumptions: 1. This SOW defines the scope of work for SmartWorks and does not include any work or expenses required from other vendors including GIS, AMI, CIS, etc. 2. This project currently has, and will continue to have, the support of senior Customer management and will be assigned sufficient priority with respect to other projects to ensure its success. 3. Customer will assign a Project Manager to act as an internal resource and guide throughout this project. 4. Customer will secure the appropriate staff in a timely fashion in order to discuss or review the various materials produced when required, provided SmartWorks gives reasonable notice of such request. 5. SmartWorks will provide a written agenda and notice of any prerequisites to prior to any onsite or remote sessions. 6. SmartWorks will provide adequate resources to support the efforts to complete the project as schedules and within the constraints of the project budget. 7. SmartWorks will provide the resumes for resources assigned to the project upon's request. 8. Customer agrees to facilitate any required logistics between additional vendors, Customer resources and SmartWorks for the fulfillment of this SOW. 9. Customer will secure, as required and in a timely fashion, the assistance and cooperation of third - party vendors (e.g. AMI, OMS) to ensure a successful implementation. A Change Order may be created if the third -party vendor is unavailable or non -cooperative and as such results in an impact to the schedule or effort. 10. Third -Party vendor solutions are able to provide data required by the SmartWorks Software as well as accept information provided by the SmartWorks Software. 11. All third -party software and hardware products are assumed to perform correctly in Customer environment, in accordance with the appropriate third -party vendor's specifications. 12. All documentation provided by Customer shall be up-to-date and accurate or if that is not the case, advise SmartWorks as such. 13. All network components supplied by Customer are working properly and are free of defects and will meet minimum industry standards provided during the project. 14. To minimize project costs, the majority of project work will be performed at one of the SmartWorks' locations except for project activities where onsite is deemed more effective. 15. Customer will provide the appropriate monitored remote access to its network, facilities, and systems as may be required to perform activities from one of SmartWorks' locations. SmartWorks shall abide by all rules and directions of Customer when accessing Customer's network, facilities or systems. A Change Order may be created if appropriate remote access to its network is not mailable, resulting in project delays. 16. Any items not explicitly identified within this document are considered out of scope. Any changes to those responsibilities and/or deliverables will be considered a change in scope for the project. Any City of Santa Ana—SmartWorks Statement of Work 2 6 H —v 6 Page 79