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Chapter 13. Gathering and Analyzing Data <br />What information can or should I gather and analyze that will allow me to <br />better understand police misconduct and the need for continued <br />accountability measures in our community? <br />How can we use these data to make recommendations for effective <br />changes? <br />A review of annual reports from various oversight agencies reveals there is great variety <br />in what is included in these documents. This variety of information is often a result of <br />the type of oversight model that is employed, as well as the specific requirements of the <br />local enabling legislation. <br />Even with these differences, at a minimum, descriptive statistics should be offered to <br />give a sense of the demand for civilian oversight and the justification of utilizing <br />resources to support an oversight agency. These statistics may include internal metrics <br />of the level of agency performance: <br />1. Number of service inquiries <br />2. Number of complaint intakes <br />3. Screening case categorization distributions <br />4. Case disposition distributions <br />5. Policy recommendations <br />Some agencies include process measures as well in their periodic reports. These <br />measures may include: <br />1. Number of cases backlogged or waiting for service <br />2. Average time taken to complete an investigation <br />3. Staff caseload distribution <br />4. Average time taken to reach a final disposition in a case <br />Reported outcome measures vary a great deal from agency to agency as they depend <br />on localized needs and are affected by the complexity of cases worked. A sample of <br />outcome measures that are reported on may include: <br />1. Number of complaints determined to be Unfounded <br />2. Number of complaints determined to be Not Sustained <br />3. Number of complaints determined to be Sustained <br />4. Number of complaints determined to be Exonerated <br />33 <br />65D-162 <br />