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EXHIBIT A: SERVICE PLANS <br />"CHOOSE ONE, INSERT START DATE, AND SIGN TO THE RIGHT WHERE INDICATED" <br />Client hereby elects the Platinum Plus Plan (3 Year Refresh Program) to start on Agreed to by: <br />the Platinum Plan (4 Year Refresh Program) to start on Agreed to by: <br />the Gold Plan (S Year Refresh Program) to start on Agreed to by: <br />the Silver Plan "Smart Door/Drawer Only" to start on Agreed to by: <br />Platinum Plus Plan (3 Year Refresh Program): Annual Fee = 15% of the Total Kiosks Cost <br />This package is the most comprehensive plan, which includes additional services at no cost, and <br />the lowest costs for services <br />o The ability to remotely monitor, trouble shoot, and perform repairs on the Kiosks with <br />remote assistance from one of our knowledgeable support staff <br />o A dedicated support engineer assigned to your account <br />o Maintenance of on -site inventory for minor spare parts <br />o Free installation of upgrades <br />o Free installation of newly designed Smart -Bay hardware <br />o Free installation of New Smart -Bays <br />o On -site support at $65/hour <br />o Smart -Bay Non -Recurring Engineering (NRE) at $2,000 per design <br />o Includes next -day shipping for replacement parts <br />Platinum Plan (4 Year Refresh Program): Annual Fee = 12% of the Total Kiosks Cost <br />This package offers maximum value, offering the same benefits of our Gold coverage with <br />additional discounts. <br />o The ability to remotely monitor, trouble shoot, and perform repairs on the Kiosks with <br />remote assistance from one of our knowledgeable support staff <br />o Free installation of upgrades <br />o Free installation of newly designed Smart -Bay hardware <br />o Free installation of New Smart -Bays <br />o On -site support at $75/hour <br />o Smart -Bay Non -Recurring Engineering (NRE) at $2,500 per design <br />o Includes next -day shippingfor replacement parts <br />