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CITY OF SANTA ANA • New Year's Day • Martin Luther King Jr. Day • Presidents' Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day (2 days) • Week between Christmas and New Years (dates vary) B. SERVICES BEING SOUGHT The City seeks IT Service Provider(s) to provide personnel with specific technology skills to perform assignments of varying lengths. Multiple pre -approved IT Service Providers may be contacted to propose resources and a quote for a requested assignment/project. In response to requests from the Information Technology Department, the IT Service Provider(s) shall: 1. Research their roster of personnel and/or recruit for potential candidates. 2. Screen available candidates in order to match technology skills and work experience with requirements of the City job assignments. 3. Confirm candidate qualifications including technology skills, experience, work habits, interpersonal skills, quality of work performed, reference checks, etc. 4. Confirm candidate availability for the City assignment. 5. Provide the City with resumes of screened qualified candidates (identifying skills, work experience and education) and their hourly bill rates. 6. Upon the City's conditional acceptance of a candidate, conduct required background checks (See section X.F.). 7. After a candidate has been accepted but prior to beginning the engagement, inform the candidate on the standard of conduct required of those working with the City and brief the candidate on pertinent business procedures (e.g. time reporting, requesting time off, personnel benefits, etc.) 8. After an engagement starts, work with City IT Management to determine staff member's duties and responsibilities. Provide monitoring of staff member's performance on a periodic basis to ensure their continuing fit with the City and the City's satisfaction. 9. There is no guarantee as to the number of times a Proposer will be used or the dollar amount that will be expended with them. C. DESCRIPTION OF TECHNOLOGY POSITIONS TO BE PROVIDED The skills and services will be needed in the technology categories of: • Application & Development Services • Project Management & Business Analysis RFP No. 20-124 Information Technology As -Needed Professional Services Page 7 of 35