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D. POs will be transmitted electronically, and shall be the only authorization for the Contractor to place an order. E. POs and payments for service will be issued only in the name of the Contractor. F. Contractor shall adapt to changes to the ordering method or ordering procedures as required by the City during the term of the agreement. G. Change orders shall be agreed upon by Contractor and City, and issued as needed in writing by the City. VIIL ACCOUNT MANAGER / SUPPORT STAFF FOR TRAINING COURSES A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the City's account / agreement. The Account Manager shall receive all orders from the City and shall be the primary contact for all issues regarding the Proposer's response to this RFQ and any agreement which may arise pursuant to this RFQ. B. Proposer shall also provide adequate, competent support staff that shall be able to service the City during normal working hours (7:00 AM — 5:00 PM), Monday through Friday. Such representative(s) shall be knowledgeable about the agreement, training offered, and able to identify and resolve quickly any issues included, but not limited to order and invoicing problems. C. Contractor's Account Manager shall be familiar with City requirements and standards and work with the City to ensure that established standards are adhered to. D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program Manager informed of requests from departments. IX. EXERCISES A. ASAUA requires seminars, workshops, tabletops, drills, functional, and full-scale exercises in the following specific disciplines: • Law Enforcement/Tactical • Fire/Emergency Medical • Public Health • Emergency Management • Cyber Security B. Contractor shall conduct seminars, workshops, tabletops, drills, functional, and full-scale exercises at various locations/venues within the ASAUA. All drills, functional and full scale exercises will require an EHP approval from FEMA/Cal OES prior to delivery. It shall be the responsibility of the Contractor to complete all forms and documentation necessary to obtain the required EHP approvals at its cost. Contractor shall ensure that, when required, an Environmental Historic Preservation (EHP) approval letter has been issued to the ASAUA before delivery of any seminars, workshops, tabletops, drills, functional, and full-scale