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42 Student Grievance and Most problems or complaints that students may have with Learnet Academy or its Complaint Procedure administrators can be resolved through a personal meeting with the student's Instructor. If, however, this action does not bring the situation to a close to the satisfaction of students, they may submit a written complaint to: Learnet Academy Holmes Center 3251 West 611 Street 2nd Floor Los Angeles, CA 90020 Students can expect to receive a written response within 10 business days. "Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education" and "A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education" by calling (888) 370-7589 toll -free or by completing a complaint form, which can be obtained on the bureau's internet web site www.bppe.ca.gov. Bureau for Private Postsecondary Education 1747 North Market Blvd., Suite 225, Sacramento, CA 95834 P.O. Box 980818, West Sacramento, CA 95798-0818 (916) 431-6959, (888) 370-7589(telephone), (916) 263-1897(facsimile) STUDENT COMPLAINT PROCEDURE Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to: Accrediting Commission of Career Schools & Colleges 2101 Wilson Boulevard, Suite 302 Arlington, VA 22201 (703)247-4212 www.accsc.or¢ A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting (name/position) or online at www.accsc.or. If a student does not feel that the school has adequately addressed a complaint or concern, complaints must contain the name, address, and telephone number of the complainant on a separate page and should be mailed to the address below. If you have questions, please contactCEA: Commission on English Language Program Accreditation 1001 North Fairfax Street, Suite 630 Alexandria, VA 22314 (703)665-3400 www.cea-accredit.org Last Revision Date on December 12, 2020