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and only such agencies or individuals authorized by law are allowed access without written <br />permission of the student. State of California requires the school to maintain these records for a <br />minimum of five years from the date the student graduates, withdraws or cease to be enrolled. <br />Official transcripts of records are maintained by the school. Student may request a review of their <br />records by writing to the Director of the School. All such reviews will be scheduled during regular <br />school hours under appropriate supervision. <br />TRANSPORTATION <br />Public transportation is available with stops located close to the campus. <br />HOUSING <br />American Heritage College does not have any housing or dormitory facilities under its control and is <br />not responsible for providing assistance on housing or accommodation to its students or staff, <br />however, the College is close to several housing complexes and apartments with a monthly costs <br />ranging from $900-1200/studio to 1 bedroom. <br />COMPLAINTPROCESS <br />Students wishing to discuss any problems or complaints that they may have are free to discuss them <br />with their instructors. In cases where the instructors cannot help the student, he/she is encouraged <br />to talk to the Director of Education. If the Director of Education is unable to assist the student then <br />an appointment can be made with the School Director to discuss any complaint. The School <br />Director will investigate the complaint thoroughly including interviewing of all people and review of <br />all documents pertinent to the complaint. A record of the complaint will be kept in the student's file <br />and in the complaint log. Resolution to the complaint will be completed within 10 days. <br />A student or a member of the public may file a complaint about this institution with the Bureau for <br />Private Postsecondary Education by calling (888)370-7589 or by completing a complaint form, <br />which can be obtained on the bureau's internet website www.bppe.ca.gov. <br />American Heritage College encourages any student or the public who has a grievance to give the <br />institution the opportunity to resolve the issue(s). <br />American Heritage College Catalog Page 33 <br />