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AQUA CALIENTE <br />CASINOS <br />To Whom it May Concern: <br />As, a leader in the Entertainment Industry, custorner service is key to Our husiness as providing, best in <br />class Casino and Resort accommodations is our number one priority, I would like to write this letter to <br />express our appreciation for the partnership and service Envise provides Agua Caliente Casinos. <br />The Southland/Envise relationship began in 2002 when Southland Industries constructed the HVAC for <br />the Casino. Since the turnover of the facility to the Casino staff, Envise has performed the service, <br />maintenance and sinaH projects. Throughout the years the E nvise Service Team has delivered <br />professional and dependable proactive service on our equipment, keeping the sVstern operating reliably <br />for our 24/7 operation. <br />Envise has become a trusted partner from the start of our relationship. Their integrity and transparency <br />continue to impress our company through their accountability, attention to detail and clear <br />communication. Envise's technicians have proven to be experts in all things HVAC and are a welcorned <br />addition to the Agua Caliente facilities team. The team has shown time and time again they are always <br />there and willing to help. <br />We look to Envise as a valued partner and extended staff to the Casino facilities team and look forward <br />to our continued relationship with their entire Service tearn, <br />Sincerely, <br />James Stone <br />City Council 27-100 3/16/2021 <br />1 nvisn I acildy I IVA(, Sarvicu, <br />