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je,SCFS <br />A1erLamc�t • 19ectruxl-Plumhiag <br />Implementation Plan <br />SUBJECT: City of Santa Ana Police Department <br />This narrative in response to the above reference to state that South Coast Mechanical, Inc. <br />clearly and absolutely meets and or exceeds the qualifications and Experience to perform the <br />HVAC needs of the City of Santa Ana's Police Dept. Upon awarding SCFS the contract to <br />perform a full comprehensive service maintenance program and service repairs for the Police <br />department @ 6o Civic Center Plaza, we will be pleased to conduct the following: <br />Upon Pro'ect Award <br />- Meet with lead personnel, of the City of Santa Ana Police Dept., and review all <br />equipment to be serviced. <br />- Attend all Training sessions if required. <br />- Learn the organization's systems <br />- Learn and review procedures <br />- Introduce our Primary and Secondary account technicians <br />- Introduce SCFS account managers and client advocates. <br />- Finally, Exchange names and information of all interested parties and personnel. <br />Plan <br />- Set goals for Service and Maintenance <br />- Meet with Maintenance supervisor to download and gather feedback from operations <br />- Build relationships with colleagues <br />Review and Identify potential issues with processes and procedures. <br />Continue to obtain feedback and implement new strategies. <br />Perform at an optimum level and address any strategic initiatives. <br />Page 1 <br />South Coast Facility Services <br />RM P [lraQathnrnp Aup Anahaim rA a7mr, <br />City Council (714)782-9W 1 www.scLA711tyselry¢s.com 3/16/2021 <br />