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EXHIBIT 2 <br />nm:i <br />I p0(1,. 1\ N,,, M,X,y&A_ t,cia Les, ni_ <br />4 r <br />1. SCOPE OF SERVICES <br />• Initiate annual rccxarninatfon process 95-120 days hefirrc cffcctivc date; <br />• (-omplee tvirisncPOn_ vinm-ad, em-ad, ov fax; <br />• C-ontact cllcrlrs repardint., missing doclimcnrs (C.,,., t0110vv-tlp calls, cmalls, and <br />1Cta is/notifications); <br />• A I-:Insfcr comhlcrcd donimcnrs to ncu 1 lousinn :Aurhoriry of ncc City of Sans Ana (S:A11A) <br />m digital fhrmnw <br />• (.or)[3uct thorpugrh review of Ajlj lI cation fol-(.:0rtrir)ucd I IiI'll hiliry (A( 'I <br />• Follov I1UIYs vcrilicaiion hicrarchV to vcriCV income and assets; <br />(,-unplCre calculations; <br />• Dcrcrminc if rcpyinicnr nnrrcm(inr (RPA) is nccdcd, and if t�o, rcfi-r ro SAHA; <br />• As applirAble, cotnrnunicarcr outorrnc ti via NhIA's porml, email, :ind mail at Icasr thirtc (30) <br />(a)s bcforc the trmn :action cffcctivc dare; and <br />• DOCnItlOL1. all rratlsaCIIOIVs iu NfVl,Virackitig cool and SAHXY soCiwarc stem. <br />N1LA will respond dirccdy on Behalf of SAHA on rlcncral complaints and clucsrions; and <br />Provide a dircCr line- fin- 1 RN cdicrnr3 rrr Call rc-garding their Case. <br />City Council 4 — 34 514/2021 <br />