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Kimberly M. Brooks <br />15607 W 83"rSrreer • Lenexa, KS 66219- (9I3)952-9159 <br />kim(uthecrossingguardcornpany. com <br />idEMONAL SUPPORT MANAGER <br />Proven advocate for pedestrian safety by efficGvcly administering company policies and procedures to <br />employees_ Operation; loader that utilizes training and rneruoring techniques to develop continuous <br />improvement efforts with Regional Managers toward staff development. <br />Skilled in organizing staffand planning for complete site coverage_ Effective in recruiting from various <br />sources and [sing system planning to align resources_ Excellent communicator capable of building <br />relationships with clients, supervisory staff, guards, and internally at any organizational level. <br />✓ Client engagement <br />✓ Recruiting & I raining <br />✓ Relationship Builder <br />ALL C1rrM NAGLnrzrv1 scevrcES <br />✓ Safety focused <br />✓ Coaching & Mentoring <br />✓ Problern-solver <br />Professional Experience <br />Regional Support Manager — May 2020 to Present <br />2016 to Present <br />• Responsible for overseeing the dory -to -day functions of the Regional Manager. <br />• Identify challenge prograrns in cooperation with Regional Manager. <br />• Oversee Client Relationships. <br />• Assist in the development and transition of new prograrns. <br />National Advertising and Recruiting Coordinator — February 2018 — May 2020 <br />• Manage advertising and nationally_ <br />• Recruit, hire and train Recruiting Coordinators to build relarionships within their cornmunity. <br />• Collaborate directly with Regional Manager to combat staffing issues within areas directly. <br />• Develop new strategies for recruiting. <br />Regional Supervisor — September 2016 to 2018 <br />• Administer policies through training of supervisory staff and monitoring compliance of guard <br />performance_ <br />• Serve as liaison with contracting point of contacts and company to communicate and resolve <br />any operational issues such as site modifications and pedestrian counts. <br />• Clversee pmgnims covering over 200 sites in 14insas, Missouri and Iowa. <br />• Other duties include approving payroll, onboarding and training erriployees. <br />Area Supervisor — July 2016 to 2018 <br />• Recruit, Hain and staff crossing guards in the City orf,encxa. <br />• Overall administrative functions for the area. <br />City Council 25 — 70 6/15/2021 <br />