FULL AGENDA PACKET 2021-07-06 - Laserfiche WebLink

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EXHIBIT 3 Santa Ana Please call beforehand to make an appointment. The phone number to schedule an appointment is (714) 347-9623. + If households choose Option 1, household will need to bring copies or originals of the required documents for the application. Applications will not be accepted without the supporting documents. The Neighborly Administrator will complete the application through the Neighborly portal on your behalf. Option 2. If household cannot come to one of the non-profit office locations, the Neighborly Administrator can complete the application with the household over the phone. Household will need to provide the supporting documents to the Administrator by email or fax before the application can be started. The application cannot be submitted without the required documents. Email: sm,.i.ca.r(,,, .r )usw,s.. alv�f rsnann _ore c y Fax: (714) 384-0481 Duplicate Applications: • For applications with the same address and applicant first name and last name, the City will accept one application submitted and reject the duplicate application. (Scenario # 1) • For applications with the same address but a different applicant first name and last name, the City will review the application to determine if there is a preponderance of evidence that the application is a duplicate by reviewing the names listed as members of the household, the household size, landlord information and any variations of the name or mailing address. (Scenario # 2) • Duplicate applications will be rejected without any form of notification to the applicant other than a "change of status" in the Neighborly Software System to "Withdrawn" with the word "duplicate" noted in the status box and the active case # under the status detail box. Applications with Addresses Outside of Santa Ana: • Applications from residents living outside of the City of Santa Ana will be rejected without any form of notification to the applicant other than a "change of status" in the Neighborly Software System to "Denied" with the statement "Out of Area" noted in the status details. Once the Application is Submitted The City relies upon a written sorting methodology and prioritization to process applications. A total of 100 applicants will be selected from the list of applicants based upon this written sorting methodology and prioritization requirements. This sorting P ograrr� uNeri'ines as of June 1, 2021 9 — 87 7161 14