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EXHIBIT 4 <br />Santa Ana <br />� Ally i <br />Q11) How many people will receive assistance? <br />A. The number of families receiving assistance will vary based on the amount of <br />rent owed by each household. <br />Q12) If I receive this assistance will I have to pay it back? <br />A. No, this assistance is a grant and does not have to be paid back. <br />Q13) Will the rent payment be paid tome or the landlord? <br />A. With respect to financial assistance for rent and rental arrears provided to an <br />eligible household, payments shall be made directly to the landlord on behalf of <br />the eligible household, except that, if the landlord does not agree to accept such <br />payment from the City after outreach to the landlord by the City, the City may <br />make such payments directly to the eligible household forthe purpose of making <br />payments to the landlord. <br />Q14) My rent is less than $3,000 per month. How will that affect my award <br />amount? <br />A. Financial assistance for prospective rent payments is limited to three months <br />based on any application by or on behalf of the household. As of June 1, 2021, <br />the City will pay only the rental arrears owed by the tenant since April 1, 2020, <br />up to a maximum of 15 months_ <br />Q15) Is the application available in languages besides English? <br />A. Yes, the application is available in English, Spanish and Vietnamese. <br />016) 1 already submitted my application. What do I do now? <br />A. Gather the documentation listed under Question # 3 and review it to make sure <br />it is correct and complete. <br />Q17) I pQ NOT have internet access; how do I apply for rental assistance? <br />A. If you do not have internet access or need assistance submitting an application <br />please contact the Santa Ana Work Center. Assistance is available by <br />appointment only. Please contact the Work Center at (714) 565-2600 or by email <br />at r>ltuc_rrkrs_;r_at4r_(cUr]r:at.:...::.r..a.::csrg to schedule your appointment. No walk-ins will <br />be permitted and anyone entering the Work Center will be subject to <br />temperature checks and must wear a face covering. Family members, friends, <br />or a case manager frorn the Salvation Army, Catholic Charities, Latino Health <br />Access or Families Forward can also assist you with completing the application <br />by computer. If you do have someone to assist you, please ensure you have the <br />Cor <br />Fri I <br />eque,s� ec�l uestions as of June 1, 2021 9 — g4 71612 s <br />