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UNDERSTANDING OF NEED expectations. Our Project Manager and staff will also be available to attend other meetings during the course of work, as needed. Proactive communication approach will be used when coordinating with City's consultants: architect, engineer, construction management firm and general contractor. The following sections contain a general outline; based on the information we currently have, of how our key staff members would complete our services under this contract. MATERIALS TESTING & INSPECTION SERVICES Materials testing and inspection is processed through groundwork that is laid out before your project ever begins. When RMAGroup receives the notification from the City to proceed with a project, we will immediately put into play the strategy and an approach that was previously discussed in this section. Our team will review project plans, specifications, estimates, and relevant codes and standards to familiarize ourselves with the project demands. IMPLEMENTING STAFF After the City has reviewed and approved our cost estimate proposal, we will set the contract up in our project management software as a new project. The City will communicate inspection and testing requests directly to our project manager and project coordinator. The RMA Group team will review the request and decide which City -approved inspector or technician is best suited for the work and for the project, and whose personality will be most likely to fit in with other project team members. RMA Group employs more than 160 certified technicians and inspectors locally and more than 200 overall who hold licenses and certifications to perform inspection and materials testing. We have many inspectors licensed to successfully support the City's project. In the event that the City is even remotely unsatisfied with the performance or behavior of an RMA Group team member in the office, field, or laboratory, that team member will be immediately be removed from further work on City's project and we will have a discussion with the City on who will be best suited to replace the individual and how we can identify the specific problem and implement practices to avoid similar problems in the future. Although this happens with extreme rareness, we are prepared to deal with such events to maintain the highest level of client satisfaction. With the large size of our staff, there will be no delay in finding replacements for any personnel who are removed from your City project. Our electronic documentation system combined with your Project Wise Construction Management system and close oversight by the project manager and field director will assure continuity of ongoing work product quality and project schedules. RMA Group constantly invests in educating our inspectors and technicians to become and remain fully certified in many of the different phases of construction. This provides a continuity of personnel during all phases of construction that enables them to have a broadened range of project understanding. RMA Group is fully capable of providing all of the specific services listed in the Request for Proposal. BUDGET CONTROL In the event that personnel are scheduled for work that was not included in the original proposal, our proprietary software will send an automatic email notice to the Project Manager and key team members. This instant notification allows for rapid communication between RMA Group and the City to guarantee that any work outside the original scope will be agreed upon before it happens. It is a proactive approach to project management that allows us to discuss and resolve extra work or change order issues before they become a problem. RMA Group field personnel will arrive on -site with their daily report, certifications, equipment and safety gear, and instructions from the project team. Field personnel work will vary drastically depending on the type of project and which elements are being inspected or tested, but they will always fill out their daily report after the work is complete and have it signed by an authorized representative on -site. This allows any discrepancies in time worked or issues encountered on site to be resolved on the project site, same day, rather than having to debate over them in the office weeks or months afterward. Daily reports will be distributed, where applicable, to on -site supervisors or representatives, to a field file, and to the RMA Group office. RMA Group office personnel scan the daily report, which has a unique report identification number and a barcode, into our proprietary software where it can be instantaneously I RFP NO: 20-111 1 MATERIALS TESTING & SPECIAL INSPECTION SERVICES Page 7 CITY OF SANTA ANA 120-1600-P I SEPTEMBER 30, 2020 RMA Group I......... .--------•.......-