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Statement of Work LanguageLine® Phones" and InSight Video Interpreting® Enter correct full legal name of Customer: Santa Ana Housing Authority Customer number if applicable: 22481 Per CA Multiple Award Schedule (CMAS) 4-07-03-0249A Supplement No.5 This Statement of Work is subject to the Master Service Agreement between you, the Customer ('Customer" or "you') and Language Line Services, Inc. ('Company"). This document is the sole document that reflects pricing for these services, and must be signed by an authorized representative from you, the Customer. Pricing is only final upon a signature by an authorized officer of Language Line Services. Pricing changes, if any, will be made on next full monthly billing cycle. The following apply to both LanguageLine® PhonesM Interpreting and LanguageLine InSight Video Interpreting" (InSight®) 1. PRICE PER MINUTE. Price per minute is based on the language requested. Price per minute does not include international call fees. 2. PAPER INVOICE CHARGE. Electronic invoices are provided free of charge. If paper invoices are preferred, fees apply.. $1.75 3. FINANCE CHARGE. Finance charges are applied to any past due balances. Interest will accrue from the date on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law. 4. OPTIONAL CUSTOMIZED REPORT CONFIGURATION — Report setup (per hour)......................................................................................................................................... $250.00 — Report maintenance (monthly)................................................................................................................................ $30.00 5. OPTIONAL TRAINING ASSISTANCE AND MATERIALS — Customized reference and support materials development (per hour)............................................................... $179.00 — Training/awareness assistance (on site per day/per trainer)................................................................................. $500.00 LanguageLine® Phonesm Interpreting The following fees apply solely to LanguageLine® Phones" Interpreting 1. ENROLLMENT AND SETUP PACKAGES — One time setup charge per Customer..............................................................................................................................(waived) — Fee for each subsequent Client Identification Number with corresponding statement..........................................(waived) 2. CLIENT IDENTIFICATION NUMBER. Monthly minimum charge per Client Identification Number....................................(waived) 3. PLATFORM ACCESS CHARGE. Platform access per call............................................................................................................(waived) 4. LONG DISTANCE DIAL OUT. Long distance dial out charge applied per dial out (in addition to per minute charges) ... (waived) 5. FCC SURCHARGE AND FEES. Fees that Language Line Services has or will pay to these third parties: surcharges, fees, taxes, payments to the Universal Service Administrative Company(USAC)....................................................................................(waived) 6. OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME — Applied per appointment.............................................................. .. $100.00 ....................................................................... . — Cancellation per appointment will be charge $200 for any missed appointment ................................................. $200.00 Per Minute Usage Fees for LanguageLine Phone Interpreting and InSight® Audio Interpreting Tiers .Languages Per Minute Charge 1 Spanish $0.94 2 Chinese (Mandarin and Cantonese), French, Japanese, Polish, Russian, and Vietnamese $0.94 3 Armenian, Cambodian, German, Haitian Creole, Italian, Korean, and Portuguese $0.94 4 Farsi, Tagalog, Thai, Urdu, and all other languages $0.94 (CONTINUED ON NEXT PAGE) 02019 Language Line Services,Inc. -Ore Lower Ragsdale Drive, Bids. 2• Monterey, r 93940•wwwlanguagennex.rn-CON FIDENTIAL INFORMATION•REV 08.06,19