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Statement of Work
<br />LanguageLine® Phones" and InSight Video Interpreting®
<br />use of telephones to transmit obscene, threatening, harassing or other messages specified therein; a libelous or slanderous
<br />statement; or a violation of any other applicable statute or government regulation.
<br />2. INTELLECTUAL PROPERTY RIGHTS. Customer acknowledges and agrees that the App, and the LanguageLine TrueSound TM,
<br />NotePadTM, InSight® and Interpreter on Wheels" trademarks (collectively, the "Trademarks") are exclusively owned by
<br />Language Line, and that neither this Agreement, nor Customer's use of the Services, the App or the Equipment grants to
<br />Customer any right, title, or interest in or to the Services, the Equipment, the App, the Trademarks, or any of the other
<br />technology, systems, processes or other aspect of the Services, including but not limited to any intellectual property rights
<br />therein (collectively, the "LanguageLine Properties"). Customer expressly agrees that it shall not assert any rights in any of
<br />the LanguageLine Properties, or challenge LanguageLine's rights in or the validity of any of the LanguageLine Properties in
<br />any country, nation, or jurisdiction in the world, and Customer agrees that it shall not directly or through others copy,
<br />decompile, reverse engineer, disassemble, modify, or create derivative works of the App, or any aspect thereof. This
<br />provision Paragraph shall survive the expiration of this Agreement and will continue to apply after the Agreement ends.
<br />3. ENCRYPTION. Language Line acknowledges that encryption is built into the App and the Services platform, ensuring the
<br />security of the live video as it traverses the Internet. This encryption allows Language Line to fulfill its obligation under any
<br />Customer Business Associate Agreement ("BAA") with respect to the Services. Language Line does not record the video call
<br />and therefore has no record of the call content. With respect to the App's electronic NotePadTM function, written
<br />information relayed during the call is also encrypted. As with the live video, no recording is made of information written on
<br />the NotePadTM and therefore this information cannot be retrieved after the call's completion.
<br />4. TRANSMISSION RELEASE. Customer acknowledges that the use of the Services requires that the user's voice, likeness
<br />and/or image as well as the users personally identifiable information is or will be transmitted over the Internet. Customer
<br />hereby authorizes Language Line to transmit each user's voice, likeness, image and/or personally identifiable information
<br />over the Internet solely for the purpose of the Services, and Customer agrees to obtain such privacy consents, releases and
<br />approvals as may be required to obtain authorization from each user to transmit all of the foregoing for purposes of the
<br />Services. Customershall indemnify and hold harmless Language Line and its affiliates and their respective employees from
<br />all costs, fees, expenses, and damages of any nature whatsoever related to any claims relating to the unauthorized use of
<br />the image, likeness, voice and/or personally identifiable information of any Customer employee, agent, contractor, patient,
<br />customer, client or other user of the Services under Customer's control. This Paragraph shall survive the expiration of this
<br />Agreement.
<br />S. RESPONSIBILITY FOR UNAUTHORIZED USE. Customer will safeguard its use of the Services against use by unauthorized
<br />persons and will be responsible for charges resulting from use of its Services, whether or not such use is authorized.
<br />6. AVAILABILITY OF SERVICES. The Services may not be available at all times due to interruptions, technical problems, and/or
<br />system upgrades and maintenance. All interpreters provided in conjunction with the Services may not be available at all
<br />times and interpreters will be assigned solely by Language Line.
<br />7. QUALITY CONTROL. Customer acknowledges that Language Line from time to time will monitor calls made through the
<br />Service for purposes of quality control.
<br />8. EQUIPMENTTERMS (applies to InSight® Application with Equipment Lease/Language Line -Owned option only). Language
<br />Line agrees to supply the iPads, stands and any other equipment mutually agreed upon by Language Line and Customer
<br />(collectively, the "Equipment') for the duration of the contract for a monthly lease fee. The parties acknowledge and agree
<br />that this Equipment remains the sole property of Language Line and will be returned to Language Line, undamaged, upon
<br />termination of the contract, unless superseded by a purchasing agreement. The parties agree that the Equipment will be
<br />used for the sole and exclusive purpose of providing Language Line remote interpreting services and may not be configured
<br />and/or altered for any other purpose without express prior written consent from Language Line. Language Line will enroll
<br />Language Line -owned Fads in Language Line's MDM (Mobile Device Management) system. Customer agrees that
<br />Equipment will be kept only at Customer address(es) listed in this Agreement. From time to time, upon twenty-four (24)
<br />hours' notice to Customer, Language Line, during a Customer's regular business hours, may enter the Customers premises
<br />where the Equipment is located to inspect and maintain Equipment. Language Line warrants that Equipment shall be free
<br />from defects in materials and workmanship, except when (i) Equipment has been altered or modified without written
<br />approval from Language Line, or (F) Equipment has been used by a person or entity other than the Customer or other
<br />permitted users. Customer assumes and bears all risk of loss and/or damage of Equipment, other than normal wear and
<br />tear, from the time that Equipment is delivered until returned to Language Line following the expiration of the
<br />contract. Failure to return the Equipment in normal working order will result in the billing of the Customer for the full retail
<br />cost of the Equipment, which Customer hereby agrees to pay. Customer agrees that the sole and exclusive remedy for
<br />damages or loss shall be limited to the repair or replacement of the Equipment and acknowledges that Language Line
<br />reserves all rights and remedies to re -take possession of the Equipment if Customer fails to pay any undisputed invoiced
<br />amounts owed hereunder and Customer waives any legal claims for damages in connection therewith.
<br />0 2019 Language Line Services, Inc. • One Lower Ragsdale Drive, Blag. 2 • Monterey, CA 93940 • www.Languageene.com - CONFIDENTIAL INFORMATION • REV 08.06.19
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