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®Selectron VOICE • WEE M O 6 1 1 L • Eight (8) inbound VolP/SIP IVR ports allowing for up to eight concurrent calls • Speech recognition in English and Spanish 5. Administrative Tasks This section details administrative tasks that can be performed in order to manage Relay. All system administration for Relay is handled through the Relay Portal web application. Santa Ana will be provided with a single set of user credentials for the Relay Portal application during the implementation process. Additional users can be created by the Santa Ana's System Administrator as needed. The Relay Portal provides Santa Ana administrators with a single platform for viewing system usage and health, running reports, and configuring various system settings. 5.1. Run System Reports Relay features extensive channel logging. Santa Ana administrators will be able to run system reports via the Relay Portal. Reports that can be run by the administrator include: • System Usage (overall (by channel), by port (for IVR), or by hour) • System Statistics • Call Activity Details • Actions • Payments 5.2. Configure Transfer Rules Operator transfer settings (such as destination numbers and times) can be managed using the Relay Portal. 5.3. Set Office Hours and Holidays Relay will check against the defined office hours and holidays schedule to determine the correct action when transferring calls. Administration of office hours and holidays can be accomplished through the Relay Portal. SA Append an Optional Message Optional messages are configurable voice messages that can be enabled on the IVR. Example messages can be used to inform callers of changes in office hours or upcoming holidays. The Santa Ana system administrator is responsible for recording the optional greeting by calling the IVR and accessing the hidden administrative menu. May 13, 2021 Page 7 of 11