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LAI INC) CARES for Tenants Emergency Rental Assistance- Grassroots Outreach and <br />rirnr:rri <br />Engagement in the City of Santa Ana <br />Submitted by Latino Health Access to City of Santa Ana Community Development <br />Agency <br />in a culturally and linguistically <br />the highest number of COVID-19 <br />and Saturdays <br />appropriate manner that by <br />confirmed cases (92701, 92703, <br />9am-12pm and 4-6pm <br />trusted LHA promotores <br />92704, 92707 zip codes) <br />Phone Calls to LHA's internal <br />Telephone <br />Twice per week, 6-8pm <br />database of over 6,000 Santa Ana <br />residents <br />4 virtual informational <br />Zoom online platform <br />6-8pm <br />workshops (1x per month) <br />4 In -person informational <br />-LHA main building <br />Varied weekdays 6-8pm <br />workshops in collaboration with <br />-Corazones Verdes Park & <br />and at least 1 Saturday <br />Santa Ana school -parent groups <br />Community Center (LHA managed <br />(1x month) <br />park) <br />-on-site in Santa Ana schools <br />Social Media posts twice per <br />LHA social media sites including <br />Peak social media reach <br />month <br />Facebook and Instagram <br />times: 12pm, 3pm <br />B. Program Outcomes <br />With these activities, LHA promotores will reach 20,000 tenant residents in Santa Ana and <br />assist 500 tenants in applying for the rental assistance program. All activities will be <br />documented using LHA's established data and evaluation procedures, which measures number <br />of outreach activities, location, time of activities, number of outreach materials distributed, <br />number of individuals reached and type (individual group, virtual, etc), number of referrals <br />provided. <br />C. Tenant Referral Process <br />Tenants that are identified as eligible for the CARES for Tenants program will be provided with <br />either the information for the online application, WORK Center hours of operation, or with an <br />in -person appointment with one of LHA's CARES for Tenants case managers, especially for <br />tenants who require further assistance in gathering documentation and accessing the online <br />application. <br />III. Service Delivery Method and Staffing <br />LHA proposes to have 2 FT promotores for this program to lead the outreach and engagement <br />efforts and ensure partnership with organizations and resident volunteers. <br />Outreach and engagement efforts will be conducted city-wide to all wards. In -person outreach <br />efforts will focus on wards 2,4,5,6, prioritizing central Santa Ana neighborhoods which have the <br />highest concentrations of low-income tenants and have been highest impacted by COVID-19 <br />transmission rates and financial impact. <br />