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CITY OF SANTA ANA <br />9. The contractor shall maintain all vehicles and equipment in good repair for use by the <br />Contractor's employees assigned to perform services pursuant to this agreement. The <br />Contractor shall be responsible for, and pay for all operating expenses, equipment, <br />maintenance and insurance for vehicles assigned to perform work related to this <br />agreement. All tow trucks shall be equipped and maintained in accordance with applicable <br />sections from the California Vehicle Code, Title 13 of the California Code of Regulations, <br />the requirements of this RFP and industry standards. <br />10. All vehicles shall be kept clean, be free of offensive odors and maintain a professional <br />appearance. <br />11. All tow trucks shall be Inspected annually by the California Highway Patrol and maintain a <br />current Commercial Vehicle Safety Alliance (CVSA) decal. The Contractor shall provide <br />current copies of CHP 234B (Tow Truck Inspection Guide) and CHP 407F (Safetynet <br />DriverNehicle Inspection Report) for each vehicle to the City's Project Manager or <br />designee. <br />12. The Contractor agrees that the Santa Ana Police Department may inspect any vehicle, <br />without prior notice, at any time during normal business hours. <br />13. The Contractor shall provide instant communication access via cellular phone or radio to <br />all personnel while performing their duties. <br />G. GLOBAL POSITIONING SYSTEM (GPS) <br />It is highly desirable for the Contractor to provide GPS capabilities in all of their tow trucks. If <br />offered for consideration in the Contractor's Response, the City and Contractor shall be able to <br />view this information via computer in real time and the Contractor shall provide GPS reports at <br />the request of the City. <br />H. CONTRACTOR'S BUSINESS OFFICE REQUIREMENTS <br />1. The Contractor shall maintain an office and storage facility within the corporate limits of the <br />City of Santa Ana and remain in compliance with any requirements imposed by the Police <br />Department, the Planning Division or any other Department, Agency or Agent of the City of <br />Santa Ana in accordance with federal regulations, state law, the Santa Ana Municipal Code <br />and this agreement. <br />2. It is preferable that the office and storage facility be at the same location to minimize the <br />impact on the community. However, should additional locations exist, the Contractor agrees <br />to conduct all business from the primary facility and any costs associated with operating a <br />secondary location and/or moving vehicles to or from that secondary location shall not be <br />passed along to any customer covered under this agreement. <br />3. The primary facility shall have a sign clearly visible to the public that identifies the location as <br />a towing service. <br />4. The business hours shall be clearly posted. <br />5. The office shall be sufficiently staffed to allow customers to speak with a company <br />representative during normal business hours without unnecessary delay. <br />6. Current and approved rates pursuant to the Towing and Storage Fee Schedule shall be posted <br />RFP No. 21-060 Police Rotational Towing and Storage Services Page 26 of 39 <br />