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Students have the right to inspect, review, and challenge information contained in their education records. Education records are defined as files, materials, and documents, which contain information directly, related to the student and are maintained by the Center. Written consent is required before education records may be disclosed to third parties with the exception of regulatory education agencies. Students wishing to review their file must make an appointment with the student service department. All appointments must be made during regular business hours. At no time may the student and or parent remove, destroy and or damage any documents contents in the file. Student records are to be kept for up to five years. Transcripts will be available for students permanently. Students must submit a written request to the institution for an official copy of the transcript. Procedure to address student grievances A student complaint procedure is available to any student who believes his/her questions or concerns regarding the school have not been resolved. The purpose of this procedure is to provide a prompt and equitable process of resolving student complaints. Students seeking to resolve problems or complaints should first contact the instructor in charge. Requests for further action may be made to the Director. If a student is concerned with instruction, grades received, services, and/or the conduct of staff, Professional Career Development Center recommends that the matter be informally discussed between parties involved in order to find a resolution without formally filing a grievance document. If a student finds that the issue still has not been resolved to his or her satisfaction, he or she should then submit the grievance in writing within five (5) working days of the formal resolution to the Center Director. The written grievance must clearly state the student's name, the nature of the complaint, the name(s) of all parties directly involved in the complaint, and any appropriate documentary evidence. Based upon the information presented in the grievance, steps toward resolution shall begin with informal discussions headed by the Center Director. The Center Director will evaluate the appeal and respond within five (5) working days. If the Center Director's response is not satisfactory to the student, he or she may appeal the decision in writing within three (3) working days. If a satisfactory solution cannot be reached within a reasonable period, the grievance shall be scheduled for presentation to the Grievance Committee for hearing and appropriate action. Informal discussion between persons directly involved in a grievance is essential in the early stages of dispute reconciliation and shall be encouraged at all stages of the grievance procedure. If informal recourse fails to resolve the grievance within 30 days after filing, the Center Director will schedule a Grievance Committee meeting. The Grievance Committee shall consist of two members. The Committee will review and consider documentary records, which relate to the case, including the grievance and its supporting documentation and any documentary evidence or statement by the person(s) against whom the complaint was filed. The committee and the Center Director will arrive at a fair and equitable decision. If a student exhausts the internal grievance and appeal process, he or she may contact: Bureau for Private Postsecondary Education (BPPE) 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833 Telephone 916 431-6959 Fax 916. 263-1897. Toll Free: (888) 370-7589 Full Time Student Status