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provide this support until a housing option becomes available. However, at any time a client may be exited from the shelter for safety or continual shelter violations. SLEEPINGAREAS Due to the nature of this facility, beds provided will be single beds, in a dorm setting. Each client will be assigned a pillow and bedding for the length of their stay. Bedding will be washed and changed at regular intervals to promote health and cleanliness. Space will be divided to allow for separate sleeping areas for men and women, couples and families. Flexible sleeping space will also be provided for the transgender population, those dealing with illness or for other special needs populations. PET FRIENDLY Illumination Foundation believes in providing support for the most vulnerable individuals and their companion animals. The Navigation Center Program will provide space for a total of 30 companion/service/support animals. Clients may bring one pet with them up to the shelter maximum of 30. Animals must be maintained by the clients, however Illumination Foundation can help with linkage to animal resources, including veterinary and hygiene services in most cases. GRIEVANCE PROCEDURES Illumination Foundation endeavors to provide each client with a welcoming, caring, and compassionate experience. When a client feels that they have been treated unfairly, they are encouraged to undertake the grievance process as follows: • Attempt to address their grievance with the staff on site and/or site manager. • If this is not successful, each client, upon request will be provided with an IF grievance form. This form will be completed by the client and will list the name of client, date the alleged incident took place, any narrative the client wishes to include, and their preferred form of contact. • IF will perform an investigation into the incident, documenting all findings. • IF will, in most cases return with a finding within 7-10 days, but no later than 30 days. • The client will be contacted by the Director or equivalent to resolve the grievance, if grounds were found. • In the event no grounds are found, or when a client is dissatisfied with the outcome, they will be assisted with contacting the Ombudsman for further pursuit of their claim. MEALS Breakfast, lunch, dinner, and healthy snacks will be provided for all clients in a central dining area. IF's intention will be to make full use of the commercial kitchen to prepare food in-house. However, we will need time to properly assess and execute on a plan to do so. In the interim, IF 9