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V City Net <br />2021-2022 Santa Ana Homeless Street Outreach Diversion Pilot Scope of Work <br />Protect Overview <br />City Net respectfully proposes an innovative response to traditional street outreach and engagement in <br />the form of a Homeless Street Outreach Diversion (HSOD) pilot project. <br />The HSOD provides an immediate response to calls for service to the city and to the Santa Ana Police <br />Department (SAPD) that deal with quality -of -life Issues that do not rise to the level of criminal activity or <br />public safety. These calls for service generally regard homelessness, individuals dealing with mental <br />health concerns and substance abuse. <br />The city of Santa Ana will divert calls from SAPD and from other city agencies to HSOD teams to provide <br />street outreach and engagement services that were previously provided by SAPD. The goal is to <br />transition calls to subject matter experts who are highly trained in their profession of homeless services, <br />crisis intervention, mental health, addiction and medical services in order to provide the best response <br />to those in need. These experts rely on trauma informed techniques to de-escalate situations and bring <br />them to a non-violent resolution. HSOD teams only request the SAPD to respond if the situation <br />presents criminal activity or public safety concerns. <br />Multi -disciplinary teams consist of homeless services outreach workers, safety coordinators, and a <br />dedicated live call center with trained dispatchers. Teams have direct access to professionals in the <br />fields of medical health, mental health and behavioral health to provide specialized interventions in the <br />field as needed without the need for an additional call. Teams will work across the city seven days a <br />week from 7:00 am-9:00 pm responding to the community's needs for homeless services interventions. <br />Goals <br />1. Exit homeless neighbors from the streets of Santa Ana. <br />2. Divert homeless services calls that to not rise to the level of criminal activity or public safety from <br />the city and from SAPD to multi -disciplinary team of homeless services professionals. <br />3. Provide safe COVID information and interventions to vulnerable homeless neighbors. <br />4. Develop a pilot for a regional response to homelessness that connects homeless neighbors to <br />housing solutions throughout the region, through full participation in the Orange County <br />Continuum of Care (CoC). <br />City Net — Local Field Office: 2030 E. 4'h Street, Santa Ana, CA 92705 <br />