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4.3.9 Recyclist Software <br />Contractor shall utilize the "Recyclist" cloud -based software or, with City approval, <br />another substantially equivalent cloud -based software, at no additional cost to the City <br />or ratepayers, to integrate outreach efforts to businesses within the City, store reports <br />required by Article 8 of this Agreement, and additional data required to be made <br />available to CalRecycle. City shall have on-line access to the database for real-time <br />monitoring of data. <br />4.3.10 Scout Service <br />Upon Customer request and approval by the Executive Director, Contractor shall <br />provide scout service, whereby Contractor will access Containers using a small vehicle <br />either to move Containers to street or other public right-of-way for Collection, or <br />Collecting Solid Waste directly from Container storage location. The Contractor may <br />charge the scout rate included in the approved rate schedule to move or retrieve a <br />Container when operationally required in order to safely position the Container for <br />Collection. In the event of a dispute between Contractor and Customer as to whether <br />scout service will be used, the Executive Director will make the final determination. If a <br />scout fee is charged, then a Bin pushout fee shall not be charged. <br />4.3.11 Bin Pushout Service <br />Upon Customer request, Contractor shall provide Bin pushout service, whereby <br />Contractor will move Containers manually to facilitate Collection. The Contractor may <br />charge the pushout rates included in the approved rate schedule to move or retrieve a <br />Container over twenty-five (25) feet to facilitate Collection. For Containers in Bin <br />enclosures, the measurement of distance shall be from location of the Bin once removed <br />from the enclosure to the point of Collection. In the event of a dispute between <br />Contractor and Customer as to whether pushout service will be used, Executive <br />Director will make the final determination. If a Bin pushout fee is charged then a scout <br />service fee shall not be charged. <br />If Contractor must place a Bin in the public right-of-way to facilitate Collection, <br />Contractor shall not permit the Bin to remain in the public right-of-way over one hour. <br />If the Bin is stored under a chute for Solid Waste Collection, the Bin must be serviced <br />and returned immediately. <br />August 17, 2021 55 City of Santa Ana <br />