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3.5 No Credit in Breach.The Customer is not entitled to a credit if: (i) the Customer is in breach <br /> of the Agreement(including the Customer's payment obligations to NextRequest) at the time of <br /> the occurrence of the event giving rise to the credit, (ii) the event giving rise to the credit results <br /> from the Customer's prior breach of the Agreement,or (iii)to the extent our failure to meet an <br /> Initial Response Time guarantee results from the Customer's delay or failure to meet the <br /> requirements of Section 2.5("Customer Responsibilities") of this SLA. <br />