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12 City of Santa Ana On Call Right -of -Way Speciality Services Acquisition and Relocation Budget Sensitive. Monument understands the budget constraints the City faces, particularly in these difficult times of COVID-19, and will find cost -saving solutions to minimize overall project O costs. As Daniela has demonstrated on past City projects, she is an out -of -the -box thinker and guides the City on matters that could have significant cost implications. One such example of this is the Warner Avenue Widening, Phase II Project where the booming real estate market was driving up the acquisition and relocation costs. By expanding the geographic criteria for suitable replacement housing and issuing revised Notices of Eligibility to displaces, many of the residents were able to successfully secure replacement housing and the City limited its exposure to rising costs in this turbulent market. �Hesponsiveness. Our clients feel valued and taken care of_ We accomplish this through n our responsiveness_ Our Team is always on -call and we respond to our emails, calls and text �S messages in a timely manner. In fact, we have an internal company policy that requires our team to respond within 2-4 business hours. Daniela is the epitome of this policy and is always quick to respond and take immediate action. She, along with the rest of the Monument team, are hands-on and take great pride in providing the City with the highest level of service and attention. Knowing Process. Our first-hand knowledge and working relationship with City staff will make it easy to integrate quickly onto the City's projects and avoid any natural learning curve faced by our competitors. Monument can step in and make an immediate impact... and we will. We are keenly aware of the City's internal policies and procedures and know precisely what the City requires to process and approve just compensation, agreements, administrative settlements, escrow agreements and relocation claims. We also understand the City's position on sensitive matters, such as public opposition or condemnation_ In alignment with the City's philosophy, our Agents are considerate to property owners and affected occupants and they are trained to listen to all questions and concerns and respond accordingly with compassion. The Monument Team provides win -win solutions that accomplish the goals of the City while ensuring fairness to those impacted by the City's projects.