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Scope of Work for Civic Center Area/Winter Village <br />Security guard services include, but are not limited to: patrolling areas by foot, <br />bicycle or street -legal cart; monitoring and responding to security issues, and <br />performing the post orders and pass down duties. <br />Monitor, observe, and report illegal activities, suspicious activities, and assistance <br />to merchants, residents, guests, and City staff. <br />Visually inspect and observe outdoor designated checkpoints at regular intervals <br />to maintain adequate security coverage. <br />Contact Santa Ana Police Department when necessary upon observance of <br />suspicious behavior or criminal activity such as vandalism. <br />Provide a positive enforcement presence to deter negative activity and to <br />promote safety. <br />Maintain direct communication with stakeholders such as City staff and his/her <br />designee, business owners, business employees, residents, visitors and have the <br />ability to share contact information such as a work -cell phone. <br />Submit daily activity reports noting any security incidents, suspicious activities, or <br />calls to Santa Ana Police Department. <br />Schedule for Santa Ana Winter Village in Civic Center area <br />November 29 -January 14 <br />Two 24-hour guards plus additional guard services as listed below. <br />December 8 - December 17 <br />Monday - Thursday from 2:00 - 10:00 pm <br />Friday - Sunday from 10:00 am - Midnight <br />December 18 - January 2 <br />10:00 am - Midnight <br />Christmas Eve <br />10:00 am - 6:00 pm <br />r] <br />