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Exhibit A <br /> Jail Management Software-,n7ims I nCustody Core & I nCustody PI us+ J MS <br /> WARRANTY & SUPPORT & MAINTENANCE <br /> WARRANTY <br /> ATIMS represents, warrants and agrees that the Services do not contain and Agency will not <br /> receive from ATIMS any virus, worm, trap door, back door, timer, clock, counter or other limiting <br /> routine, instruction or design, or other malicious, illicit or similar unrequested code, including <br /> surveillance software or routines which may, or is designed to, permit access by any person, or <br /> on its own, to erase, or otherwise harm or modify any Agency system or Data <br /> ATIMS represents, warrants and agrees that ATIMS has all Intellectual Property Rights necessary <br /> to provide the Services to Agency in accordance with the terms of this Agreement, ATIMS is the <br /> sole owner or is a valid licensee of all software, text, pictures, audio, video, logos and copy that <br /> provides the foundation for provision of the Services, and has secured all necessary licenses, <br /> consents, and authorizations with respect to the use of these underlying elements, the Services <br /> do not and shall not infringe upon any patent, copyright, trademark or other proprietary right or <br /> violate any trade secret or other contractual right of any Third Party, and there is currently no <br /> actual or threatened suit against ATIMS by any Third Party based on an alleged violation of such <br /> right. <br /> SUPPORT& MAINTENANCE <br /> ATIMS' Support and Maintenance for the JMS implementation will commence at Go Live and be <br /> in effect for the duration of the contract. <br /> ATIMS' Software Support and Maintenance provides customers with fixes, upgrades and updates <br /> to licensed software released during the maintenance period. Additional fees may be charged for <br /> upgrades that exceed more than one major or minor version of the software annually. <br /> Additionally, ATIMS' annual Software Support and Maintenance may include an allotted number <br /> of hours (value) towards training, and customized form, report and interface development. The <br /> value of a service category description can be used towards another category in that year's <br /> allotment, as long as the total cost does not exceed the allowable amount as shown (with the <br /> different hourly cost/value). If unused, this value can be carried forward up to two years at which <br /> time it expires. Hours are added in at the contract anniversary. <br /> ATIMS software maintenance and support includes the following services as part of the Annual <br /> Maintenance and Support Contract: <br /> • Remote Troubleshooting and Support provided by Support Desk staff via the <br /> telephone and online channels <br /> • Basic Installation Assistance & Usability Assistance by Support Desk staff <br /> r'di'touncil - �l IL0L7 2021 <br />