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Finance and Management Services <br /> www.santa-ana.org/finance <br /> Item # 19 <br /> City of Santa Ana <br /> 20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br /> January 18, 2022 <br /> TOPIC: Utility Billing Software Upgrade Program Management <br /> AGENDA TITLE: <br /> Approve a Second Amendment to Agreement with E Source Companies, LLC (formerly <br /> known as UtiliWorks Consulting, LLC) for Utility Billing Software Upgrade Program <br /> Management for an Amount not to exceed $45,936, Which Includes a General <br /> Contingency of$4,176 (Non-General Fund) <br /> RECOMMENDED ACTION <br /> Authorize the City Manager to execute a second amendment to an agreement with E <br /> Source Companies, LLC (formerly known as UtiliWorks Consulting, LLC) for project <br /> management related to the City's utility customer service and billing system upgrade in a <br /> base amount of$41 ,760 and a general contingency amount of$4,176, for a total amount <br /> not to exceed $45,936 subject to non-substantive changes approved by City Manager <br /> and City Attorney. <br /> DISCUSSION <br /> Beginning in Fiscal Year 2019-20, the Finance and Management Services ("FMSA"), <br /> Public Works ("PWA"), and Information Technology ("IT") agencies undertook <br /> development of a program for the implementation of Advanced Metering Infrastructure <br /> ("AMI") to provide modern smart metering services for the City's water utility operation. In <br /> March 2020, the Treasury and Customer Service Division of FMSA ("Treasury") started a <br /> comprehensive upgrade to the City's existing water, sewer, sanitation, and refuse <br /> customer information service/utility billing system, "enQuesta", to ensure the City is <br /> keeping up with best practices as they relate to utility customer service, billing technology, <br /> and to ensure compatibility with AMI systems. PWA has been working on the planning <br /> and design of the Advanced Metering Infrastructure ("AMI") project. The AMI project <br /> involves the replacement of the City's existing water meters with new smart meters, which <br /> are capable of being read automatically and provide the consumer with up-to-date <br /> information on their water use. The proposed project is extensive—involving the <br /> replacement of approximately 45,000 meters, the upgrade of existing software and <br /> integration of new software and database systems, and the installation of a network of <br /> data collectors and transmitters. <br /> City Council 19 — 1 1/18/2022 <br />