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Attachment A - Joint Agreement for 800 MHz CCCS Page 78 of 83 <br />Technical Background <br />The documentation, service and technical manuals, databases, spreadsheets and software of <br />the System contain critical operational and technical information that could compromise the <br />System if obtained by unauthorized personnel and is classified as `Restricted Information'. <br />Operational Context <br />The documentation and software of the System changes as the System evolves. Those changes <br />and revision must be documented and maintained in a central location for quick and easy <br />access for the technical support staff. <br />Protocol Standard <br />In the best interest of public safety, all documentation, service and technical manuals, <br />databases, spreadsheets and software of the System are considered `Restricted Information'. <br />Software relating to the programming of any System component shall only be installed on <br />authorized government owned computers or Lead Agency authorized contractors' computers. <br />Procedure <br />All items identified as `Restricted Information' will be maintained in secure areas within the <br />control of the Lead Agency Director. These items will only be shared with those who require <br />knowledge of it for operational purposes. This information is not available to anyone outside of <br />the Lead Agency. An exception may be made with a formal written request and approval from <br />the Governance Committee. This information is not to be released to any personnel who do not <br />have a legitimate and appropriate need for it. <br />Management <br />The Lead Agency Director is responsible for managing this procedure. <br />9.0 APPENDIX <br />9.1 Lead Agency Contact Information <br />Normal Working Hours — Monday -Friday 7:30AM — 4:30PM <br />Customer Service — 714-704-7999 <br />• Radio repair request <br />• Radio programming request <br />• Radio/accessories purchase request <br />• Dispatch console repair request <br />Systems Watch — 714-628-7020 <br />• Lost/Stolen radio notification <br />• Radio deactivation <br />• Radio transmission history/statistics <br />After Normal Working Hours <br />City Council 11 — 83 2/1/2022 <br />