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Cleaning, Maintenance and Repair, and Painting Schedule The frequency for janitorial services and performing maintenance (including painting) at bus shelters and bus stops is presented in Table 2 below and in this Agreement. mySantaAna App Communication regarding maintenance or cleaning requests of the bus stops shall be handled through the City's computerized work order management system, whether presently known as the "mySantaAna" app (the "City App") or otherwise in the future. Company personnel shall use handheld devices such as smartphones or tablets to receive, respond to, and close maintenance requests through the City App. Company shall respond within twenty-four (24) hours to any maintenance or service requests that are received through the City App or otherwise. Cost of Utilities Company shall incur 100% of the cost of all electrical connections, including obtaining all service permits from Southern California Edison (SCE), running electrical conduit and for all metered electrical charges generated by the Street Furniture. Hours of Operation To preserve peace and quiet, maintenance, repairs and replacement of street furniture in residential areas shall be between 7:00 a.m, and 6:00 p.m. seven days per week. Hours for steam cleaning bus shelters and bus stops are between 3:00 a.m. and 9:00 p.m. Monday through Friday and between 5:00 a.m, and 9:00 p.m. on Saturday and Sunday. If complaints are received from residential units, which are at least one hundred (100) feet away from service locations, the Executive Director may direct that services shall be performed between the hours of 7:00 a.m. and 6:00 p.m. Contractor may not make exceptions to these service days and times without advanced written approval from the City. Traffic Control Traffic control shall be provided by Company to ensure that no personnel, equipment, and/or vehicles block lanes without proper warning signs and all required safety measures when performing services under this Agreement. Advertising Services a. Company's obligation is to maximize the revenue of the Advertising Inventory. All ad campaigns in the Advertising Inventory must have a revenue component based on market rates. Company shall not use the Advertising Inventory to bonus additional ad panels to clients that are not purchasing ads in the Advertising Inventory. b. From time -to -time, Company shall evaluate the opportunity to replace the current static ad panels with digital panels and shall do so when it becomes economically feasible and after obtaining approval by the City. Page 19 of 27