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8 City Net <br />ZDZS-2022 Santa Ana Homeless Street Outreach Diversion pilot Scope of Work <br />housing resource, Case managers also provide services In the context of CES, which Is voluntary and <br />client -centered, with the goal of identifying strengths and cllont-directed goals, while promoting health, <br />recognition, and well-being with a focus on linking the client to a permanent housing resource and <br />providing the necessary services needed to promote housing stability, <br />Client Referral process <br />In accordance with our street outreach and engagement policies and procedures, City Not staff record <br />all assessments and subsequent services in the Homeless Management Information System (HMIS), <br />which requires them to enter and maintain timely and complete client data. <br />City Net case Managers and Housing Navigators are oriented to and trained in resources, homeless <br />services, and organizations for collaboration and referral. They are highly trained to connect residents to <br />shelter and housing resources, including In case managing clients from the streets Into permanent <br />supportive housing through CES. Staff representatives attend the local CoC meetings— Homeless <br />Provider Forum, Case Management Forum, Implementation Committees and the like. Resource lists are <br />updated regularly and kept on -site. Protocols for offering and accepting referrals from other agencies <br />are reviewed by staff, updated, shared, and kept In a manual in the City Net offices. <br />City Net will refer homeless neighbors to emergency health and/or emergency mental health services to <br />the extent that other customary emergency health services and treatments are unavailable or <br />Inaccessible to the homeless neighbor. A referral example Is outpatient treatment of urgent medical <br />conditions by licensed medical professionals in community -based settings (e.g., streets, parks, and <br />campgrounds) to those eligible participants unwilling orunable to access emergency shelter or an <br />appropriate healthcare facility. <br />City Net - local Field Office:2030 E. 4a`Street, Santa Ana, CA 92705 <br />