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CH City Net <br />2021-2022 Santa Ann Homeless Street Outreach Diversion Pilot Scope of Work <br />Program Performance Outcome IMatr x <br />Program Pad'gMtance C?utoamQ Matrix <br />2021-2022 Santa Ana Homeless street Outreach Diversion <br />w <br />_ <br />E <br />o <br />w <br />a <br />Performant a outcome tco p,Metric <br />Outreach contacts <br />750 Outreach Contacts/month <br />R <br />R <br />A <br />C <br />I <br />I <br />1 <br />outreach Contacts <br />500 COVID en a ements/month <br />R <br />R <br />A <br />C <br />1 <br />I <br />Case management <br />40/month <br />R <br />R <br />A <br />G <br />1 <br />I <br />I <br />I <br />Phone Calls Dispatched <br />500 calls dispatched/month <br />R <br />Street Exits <br />60 street exits/month <br />R <br />R <br />R <br />A <br />C <br />1 <br />I <br />i <br />Mental Health <br />10 mental health <br />Assessments <br />assossmenyAuarter <br />R <br />R <br />R <br />A <br />C <br />1 <br />Efflclent/Effective Use <br />Spending with 100% <br />I <br />l <br />Of Resources <br />documentation <br />R <br />R <br />R <br />1 <br />I <br />G <br />R <br />A <br />I <br />i <br />100%Completeness and timeliness <br />DataQualit <br />of data <br />R <br />R <br />R <br />1 <br />I <br />C <br />A <br />i <br />I <br />All client demographic information <br />Demo m hlcs <br />la ed <br />R <br />R <br />R <br />1 <br />C <br />I <br />A <br />1 <br />I <br />Key <br />Responsible (a): Those who do the work to achieve the task. <br />Accountable (A): The one ultimately accountable for the correct and thorough completion of the deliverable or task, and <br />the one to whom Responsible staff are accountable, There Is only one person accountable for each task or deliverable, <br />Consulted (C). Those whose opinions are sought; and with whom there is two-way communication. <br />Informed (1): Those who are kept up-to-date on progress, often only on completion of the task or deliverable; <br />and with <br />whom there is just one-way communication. <br />City Not — Local Field Office: 2030 E. 0 Street, Santa Ana, CA 9270$ <br />10 <br />