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Attachment A - Joint Agreement for 800 MHz CCCS Page 78 of 83 Technical Background The documentation, service and technical manuals, databases, spreadsheets and software of the System contain critical operational and technical information that could compromise the System if obtained by unauthorized personnel and is classified as `Restricted Information'. Operational Context The documentation and software of the System changes as the System evolves. Those changes and revision must be documented and maintained in a central location for quick and easy access for the technical support staff. Protocol Standard In the best interest of public safety, all documentation, service and technical manuals, databases, spreadsheets and software of the System are considered `Restricted Information'. Software relating to the programming of any System component shall only be installed on authorized government owned computers or Lead Agency authorized contractors' computers. Procedure All items identified as'Restricted Information' will be maintained in secure areas within the control of the Lead Agency Director. These items will only be shared with those who require knowledge of it for operational purposes. This information is not available to anyone outside of the Lead Agency. An exception may be made with a formal written request and approval from the Governance Committee. This information is not to be released to any personnel who do not have a legitimate and appropriate need for it. Management The Lead Agency Director is responsible for managing this procedure. 9.0 APPENDIX 9.1 Lead Agency Contact Information Normal Working Hours — Monday -Friday 7:30AM — 4:30PM Customer Service — 714-704-7999 • Radio repair request • Radio programming request • Radlo/accessories purchase request • Dispatch console repair request Systems Watch — 714-628-7020 • Lost/Stolen radio notification • Radio deactivation • Radio transmission history/statistics After Normal Working Hours