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EXHIBIT 1 <br />d. Rent Determination Policies <br />The current process is fair and adequate. Santa Ana should have a donation center to <br />help with rent. Should provide snap/food stamp. Apt should pay for trash and sewer <br />e. Operation and Management <br />Operation is very good. Being very supportive and available by phone <br />f. Grievance Procedures <br />New to the program and has not face any issue yet. Automate system, such as <br />Sending text messages when family violate the program rules. <br />g. Housing Plus Program <br />Not interested at this time. <br />h. Progress in Meeting Mission and Goals <br />Want the payment standard to increase for the city of Orange. Want housing to build more <br />Unit. <br />i. Other Recommendations Not Listed Above <br />Want housing to house elderly temporary. Invest more in real estate and build more unit <br />City Council 3 — 19 4/5/2022 <br />