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On a scale from i to 5 (i is Strongly Agree and 5 is Strongly Disagree), how would you rate <br />your satisfaction with your HIV/STD services provider. * <br />Strongly <br />Agree <br />Disagree <br />Strongly <br />N/A <br />No <br />Agree <br />Disagree <br />Don't Know <br />Response <br />Staff look like me/reflect me <br />34-50/0 <br />24.1% <br />10.3% <br />3.40/0 <br />0.0% <br />27.7% <br />Staff are welcoming <br />48.3% <br />17.2% <br />3.4% <br />3.4% <br />0.0% <br />27.70/0 <br />Staff are helpful <br />44.8% <br />37.2% <br />6.9% <br />3.4% <br />0.0% <br />27.7% <br />Staff are bi-lingual and <br />41.4% <br />20.7% <br />3.4% <br />3 4% <br />3.4% <br />27.7% <br />communicate with me in <br />Spanish, if preferred <br />Staff are sensitive to my needs <br />44.8% <br />20.7% <br />374% <br />3.4% <br />0.0% <br />27.7% <br />and refer to me using my name <br />and preferred pronouns <br />Services meet my needs <br />44.8% <br />17.2% <br />3.4% <br />6.9% <br />o.o% <br />27.7% <br />Hours of operation meet my <br />48.3% <br />17.2% <br />o.o°% <br />6.9% <br />0.0% <br />27.7% <br />needs <br />Office environment is <br />44.8% <br />20.7% <br />0.0% <br />6.9% <br />0.0% <br />27.7% <br />welcoming and inclusive, <br />including patient materials <br />*No responses in the neutral column <br />Approximately 65%of respondents indicated thatthey Strongly Agreed or Agreed that staff are <br />welcoming, sensitive to their needs and utilize their preferred pronouns, and that the office <br />environment is welcoming. Furthermore, 59% Strongly Agreed or Agreed that staff looked like <br />them or reflected them at their HIV/STD health care provider. However, it is important to note <br />that 14% of participants either Disagreed or Strongly Disagreed with this statement. <br />(Continued on next page.) <br />�4 <br />