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calls for service <br />RESULTS <br />December 1, 2021 - May 17, 2022 <br />During the pilot period, SMART live dispatchers received referrals from <br />multiple sources: SAPID and OCFA dispatchers, the mySantaAna app, and <br />as direct calls to the City Net Outreach Line. <br />How has SMART handled <br />calls since December 2021 ? <br />The City found that by inserting social services professionals into <br />situations that previously would have been handled by police officers, the <br />City was better able to utilize City resources. SAPID and COLT were <br />standing by, ready to assist on calls when additional support was needed. <br />With City Net taking non -emergency dispatch calls for homeless <br />supportive services, SAPID and other emergency responders were better <br />able to focus on public safety and respond to criminal activity. <br />SMART dispatchers had the flexibility to handle a call without <br />dispatching an outreach team to the field, such as requests for services <br />outside the scope of SMART. If someone was calling to request food, <br />clothing, utility assistance, or had a general inquiry about homelessness, <br />the dispatcher could provide information on those outside services <br />without sending a team member to the site. <br />