STERLING HEALTH SERVICES, INC. - Laserfiche WebLink

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PROJECT APPROACH and ORGANIZATION Sterling Health Services, Inc., DBA: Sterling Health Services Administration, is a Minority and Woman Owned, State of California Certified Small Business Enterprise founded in 2004 by CEO, Cora M. Tellez. We have a dedicated Retiree Billing Department where we assign a Client Service Specialist (CSS) to each account for monthly maintenance of the plan(s). The CSS will monitor the Tity's' Retiree Billing accounts and balances. In addition, our Benefits (claims) Department will assist the participant with questions for resolution. However, the goal here is to be pro -active with educating the `City' and their Retirees of our Sterling Portal. If a problem should arise and require additional attention, our escalation process is the following: once a problem has been identified it will be directed to the department manager for quick resolution, keeping in close communication with all parties involved. Sterling is proprietary. Our focus is customer service support as well as compliance. We provide direct HIPAA- compliant communication pertaining to plan information. Our customer service hours are 5:00 am — 5:00 pm PST Monday - Friday with a live attendant. We are technology proficient to include an onsite IT Team. All systems are compliant with HIPAA, HITECH, EDI and Security Policy Regulations. All client data is stored at Rackspace, a Third Party Data Center and stored on the EMC VMAX Shared Storage with full disk encryption. All database access from the application is strictly controlled access to the database via stored procedures and additionally URL parameters are encrypted. Sterling was recently ranked as a Top 20 HSA Provider through Devenir Research Publishing with respect to our Assets Under Management and has been recognized in many news articles. Sterling is based in Oakland, California with remote staff nationwide. Thank you so much in advance, for reviewing the content in this proposal. We would be honored to administer your Retiree Billing Plan!