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EDUCATION AND COMMUNICATION Al <br />TYPES OF COMMUNICATION AND FREQUENCY <br />Sterling sends 'quarterly newsletters' via email to: <br />• The 'City' <br />• The Accountholder <br />• The Broker <br />PRODUCT EDUCATION PLATFORM VIA STERLING'S WEBSITE <br />• Newsletters <br />• Blog <br />• `Live Chat' Functionality for our Accountholders <br />• Video Library - Multiple 'How -To' product videos <br />• Product FAA's <br />EMPLOYER AND EMPLOYEE ONLINE PORTAL ACCESS <br />• Access to multiple monthly reports 2417 in "Real -Time" <br />• Single Sign -On <br />• Full Super Administrator access <br />• Multiple Additional Site Users Allowed per the 'City's' discretion <br />• Access to quarterly and year-end statements <br />DEMO <br />Employer Online Portal Capabilities are presented by Sterling <br />employees. <br />PLEASE NOTE*** Sterling will notify the City upon a Retiree Termination. <br />