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centaman Maintenance and Helpdesk Services By payment of the applicable annual software Fees, the Customer contracts Centaman to maintain the Software and provide Helpdesk services under these terms. 1. Definitions The following definitions are applicable to this section of the Contract. All other terms are as defined in the General Contract Terms. Software Upgrades and Maintenance is the provision of bug fixing, product upgrades and repair services for the Software as described in further detail in Section 3 of this Contract. Software Support is the provision of help desk services for the Software as described in further detail in Section 4 of this License Agreement. Reports means the reports package provided by Centaman with the installation of the Software and updated as provided by Centaman from time to time. This includes standard report template files, which the Customer or Centaman may have modified (e.g., inventory templates, tickets, pass cards), but excludes reports developed by the Customer or Custom Reports developed by Centaman. The reports included by this definition are listed in the Doaimentation. Custom Reports means reports: a. developed by Centaman means any reports that have been developed for a fee or consideration by Centaman either as an initial project deliverable or as part of an ongoing professional services engagement. b. developed by Customer either as a derivative of an existing report or as a new report. 2. Scope of Services A. Centaman provides to the Customer the Software Upgrades and Maintenance and Software Support only for the Software developed by Centaman. B. Centaman does NOT provide Software Support for any malfunction, error, defect, or fault in the Software caused by: i. any malfunction, error, defect or fault in any equipment or software other than the Software provided by Centaman or ii. any modification to the Software not made by or on behalf of Centaman; or iii. installation of Third -Party hardware or software not approved in writing by Centaman; or 41 ©2022 Centaman, Inc. All rights reserved.