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4.6. Common Problems / Observations The following improvements to the potential issues which can be common and/or typical can be recommended in respect to the developing the arc flash models and study for the City of Santa Ana electrical systems: o Coordinating and arrangements with the utility company and identifying the designated engineer in there ahead of time in order to obtain the available fault current(s) for the system study. o Coordination between the client (City of Santa Ana) and the contractor in the kick off meeting(s) to allocate specific times and technicians familiar with the job -site for the data collection activity in order to avoid delays. o Providing the existing documentations and past reports to assist contactor reviewing and identifying what needs to be performed ahead of time in order to get ready for the data collection effort. This also possibly includes the type of relays that have been installed in the field for preparation purposes. o Making sure that the contractor has access to the electrical rooms and equipment in the normal hours. Coordinating with the contractor for outside of the normal hours. o Identifying the proper tools / equipment prior to the data collection effort in order to avoid delays. For some older / newer relays proper software or tools are needed in order to read/download the settings of the relays. o Coordinate shutdowns (if required) and proper lighting in case of shutdowns for the data collection activity. SMAART POWER is dedicated to provide a high quality service to all of its customers as it currently has with a very high rate of satisfaction. The responsiveness, being on -time and addressing the issues with the deep understanding of the power systems and problem solving capabilities, makes us one of a kind in the industry. We make sure all the details and corners are covered and nothing is left behind or unresolved.